Descrição da Função

We are looking for a Customer Success Account Operations Manager (M/F)

Core Responsibilities

- Customer Relationship Management
• Builds customer, partner, and internal stakeholder mapping and manages foundational relationships with key (non-executive) customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders in collaboration with more experienced colleagues. Supports the primary CSAM on specific accounts to build customer relationships beyond the current Unified Support contract consumers with a focus on understanding business priorities and how they align and realize the business value for customers and Microsoft.
• Guides and leads conversations to facilitate the achievement of customer business objectives. Maps internal roles to customer priorities to action the needs of customers. Holds, maintains, and nurtures internal stakeholder relationships. Supports the account to establish senior/executive internal relationships and hold business value conversations at executive levels.
• Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders.
- Customer Success Leadership
• Delivers on program planning and customer-facing program reviews or other customer meetings, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.


What You Need

Qualifications
Required/Minimum Qualifications
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2 years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Additional or Preferred Qualifications
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5 years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 1 year(s) relevant work experience within customer industry.
• Microsoft certification in relevant technologies
• Information Technology Infrastructure , Foundation certification or equivalent service management certification.

The Offer
• Location Remote
• Required start date ASAP
• Required end date 30/06/2024 (Potential to extend 18-month contract depending on performance)
• Work schedule full time, 40 hours

VB 2000
SA 6,50


If you are interested, please send your application!





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